Success Factors are the university’s competency model, or a collection of competencies that help define what effective performance looks like. They define “how” one successfully does their job. Success Factors are useful for a variety of activities, including evaluating, training, interviewing and managing one’s career.
Success Factor Definitions
Success Factor definitions include a different set of definitions for employees in union-eligible, support task expert, subject matter professional, management, and leadership positions. Seven Success Factors are in each set: accountability, collaboration, communication, customer focus, diversity and inclusion, judgment and time management. Access supporting behavioral statements by using the chart below.
| Success Factor | Percipio Learning Channel |
| Accountability | Access |
| Collaboration | Access |
| Communication | Access |
| Customer Focus | Access |
| Diversity and Inclusion | Access |
| Judgement | Access |
| Time Management | Access |
Leader Competency Model
Our Leader Competency Model helps define what effective leadership looks like at the University of Missouri System. In short, successful and effective leaders at our university are performance oriented, people centered, culturally competent, values driven and strategic as well as integrative. You can learn more about how leaders can build and demonstrate these competencies in their day-to day work on our Leader Competency Model webpage.
Other Competency Models
Many professional organizations also have competencies for individuals in their field. Connect with your department or program to find higher education professional organizations related to your field. Below are a few of the most prominent organizations:
- American Association of Collegiate Registrars and Admissions Officers
- American College Personnel Association & National Association of Student Personnel Administrators
- Association of College and University Housing Officers – International
- Association of Fraternity/Sorority Advisors
- Association for Student Conduct Administration
- College and University Professional Association for Human Resources
- Council for Advancement and Support of Education
- NACADA: the Global Community for Academic Advising
- National Association for College Admission Counseling
- National Association of College and University Business Officers
Developing Skills Related to Success Factors
The UM System website provides access to training courses that help to develop each Success Factor. Visit the Success Factor Courses webpage for a list of all courses. A variety of courses pertain to employees in union-eligible, support task expert, subject matter professional, management, and leadership positions.
Evaluating Success Factors and Other Competencies
While employees are not evaluated on each success factor or other relevant competencies, managers can refer to them during the ePerformance Progress Check-in Process. Both managers and employees can refer to different competencies when having conversations about development and performance.
Reviewed 2021-06-30